![]() ![]() ****************** advised Arbella that he would prefer to make his claim directly against the Arbella policy. In addition, he also made an appointment with the repair shop of his choice but his shop would not be able to begin repairs until February. On December 23,contact was made with ****************** who informed ** that he reported his claim to his insurer, Allstate, in efforts to expedite the repair process. ![]() Based on the information submitted it was believed that ****************** had submitted a claim for his damage to his own carrier. ![]() On December 9,2022 Arbella received information from Allstate Insurance, the first party insurer for the ********. On December 5, 2022,our insured reported this loss to Arbella. Upon receipt of the loss, the case was assigned to a file handler to investigate the circumstances of the incident. At that time, Arbella did not have details, including contact information, relative to ******************* Please accept this correspondence as Arbellas response to Mr. I would like to thank you for passing along this information regarding the above matter. They do not answer emails or phone calls and are causing undue stress. They have also not paid for our car seat which was ruined in the crash even though all information has been sent to them over and over. Neither were done, and we have now been charged so far 3750$ for the rental car that they should be paying for and our truck can still NOT be released to ** as they are not paying the bill for the trucks repairs. Arbella stated they would rectify this and pay for the rental and the truck. We did not, and the auto shop informed ** Arbella is refusing to pay part of the services required (alignment) and until they get payment, the autobody shop has our truck. They also told ** they would be paying for the fixes to our truck and that we would hear from the autobody shop about getting our truck back the following week. We called our insurance (who called and emailed Arbella), we called and emailed Arbella as well and were told that they would pay for the car and that there would be no charges to **, that it was in error. Come ****** ****** called ** saying that they needed a card on file to pay for the car and that Arbella has stopped paying for it. ** February of 2023 the truck went into the shop and we were told a rental car would be fully paid for by Arbella in the time it takes for the vehicle to be fixed. The truck was brought into the body shop suggested by Arbella but could not be fixed until February 2023. Our vehicle was involved in an accident in December which involved a client of Arbella who was AT fault for the accident. ![]()
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